terms of use

1. About our terms

1.1 These terms and conditions of use (Terms) govern your access to and use of this website, www.wbj.solutions (Site).

1.2 These Terms apply between WBJ Solutions Limited (we, us or our) and you, the person or business accessing or using the Site (you or your).

1.3 You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent to them, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

1.4 These Terms apply to any parts of the Site, its functionality and content provided to you free of charge for information purposes only. These Terms do not govern the sale and supply of goods, services or digital content (Products) you buy from us (or from third parties) through the Site. Product purchases are governed by separate written terms which will particularise any goods and services being provided by us to you and they must be agreed in writing between you and us (Terms of Sale).

1.5 If there is a conflict, these Terms will apply to your general use of the Site and the Terms of Sale will apply to any Product purchases made through the Site.

1.6 Your use of the Site is also subject to our privacy and cookie policies which can be found here (https://wbj.solutions/privacy and https://wbj.solutions/cookies).

2. About us and contact information

2.1 We are WBJ Solutions Limited (trading as WBJ Solutions), a company registered in England and Wales under company registration number 12687797. Our registered office is at 1 Greensand Place, Godalming, England, GU7 3FH. Our VAT registration number is GB 414 4403 34.

2.2 We offer one-stop-shop services for individuals, sole-traders and businesses covering, web design, web hosting, email services, graphic design, App and Plugin Creation and IT Support and Maintenance.

2.3 If you have any questions about the Site, please contact us by:

(a) sending an email to policy@wbj.solutions; or

(b) calling us on 01483 904 925 (our telephone lines are open Monday to Friday 9am to 5pm).

3. Accessibility and alternative formats

3.1 We want the Site and our communications to be accessible to all users. We take reasonable and proportionate steps to design and maintain the Site with accessibility in mind and to support users who need information in differing formats.

3.2 The Site is designed to be compatible with commonly used assistive technologies such as screen readers and keyboard navigation, although we cannot guarantee compatibility with every device, browser, operating system or assistive tool.

3.3 If you would like these Terms, or any other important information we provide about the Site, in another format (for example: audio, large print, braille), please contact us using the contact details set out in clause 2 (About us and contact information).

3.4 If you encounter an accessibility barrier on the Site or require a reasonable adjustment to access or use the Site or to communicate with us, please contact us using the contact details set out in clause 2 (About us and contact information).

4. Eligibility and account registration

4.1 The Site is intended for use by users based in the UK. We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge that you do so at your own risk and are responsible for compliance with local laws where they apply.

4.2 The Site is for your personal and non-commercial use only. You can browse the Site without creating an account, but certain features may require registration.

4.3 If you create an account via our client portal, you must provide accurate and up-to-date information and keep your login details confidential.

4.4 Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://wbj.solutions/privacy.

4.5 You are responsible for all activity on your account unless you can show it was not authorised by you and you took reasonable care to keep your details secure. If we reasonably believe there has been a security breach, we may contact you to update your password and we may also temporarily suspend your account.

4.6 We are not obliged to permit anyone to register an account and we may refuse, terminate or suspend your registration at our reasonable discretion.

4.7 If you want to close your account, you can do this by contacting us using the contact details set out in clause 2 (About us and contact information).

5. Acceptable use of the Site

5.1 As a condition of your use of the Site, you agree not to:

(a) use the Site for any unlawful, defamatory, hateful or discriminatory purposes, or in any way that infringes intellectual property rights;

(b) misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (including by way of a denial-of-service attack); or

(c) attempt to gain unauthorised access to or interfere with the performance of our Site, the server on which our Site is stored, or any server, computer or database connected to our Site.

5.2 As a condition of your use of the Site, you also agree that:

(a) fake reviews, being reviews that do not represent your genuine experience of our Products or business, are banned. Any review you submit must be legal, truthful and must reflect your genuine experience of us or our Products;

(b) reviews are not the same as complaints. We are not required to investigate anything stated in a review. Should you wish to make a complaint for investigation, please contact us in accordance with clause 14 (Complaints).

5.3 If you believe that any content which is distributed or published by the Site is unlawful, inappropriate, defamatory or infringing of intellectual property rights, you should contact us immediately using the contact details in clause 2 (About us and contact information).

5.4 While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.

6. Availability, changes and access to the Site

6.1 We aim to keep the Site available and functioning reliably. However, the Site may be made temporarily unavailable due to:

(a) maintenance or updates;

(b) technical faults; or

(c) events outside of our reasonable control.

6.2 We may update or change the Site to:

(a) improve functionality, security or performance;

(b) comply with legal or regulatory requirements; or

(c) reflect changes to our service.

6.3 If changes materially reduce core functionality you reasonably rely on (for example, for an ongoing account feature), we will take proportionate steps to inform you.

6.4 We do not guarantee that the Site will be compatible with all devices or software. You are responsible for ensuring your device and internet connection meet reasonable requirements.

6.5 We may suspend or terminate access or operation of the Site at any time as we see fit (for example, if we cease trading).

7. Information on the Site (accuracy and reliance)

7.1 We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. We also cannot promise that the Site will be fit or suitable for any particular purpose.

7.2 The Site may contain general information, Product descriptions, guides or editorial content. Unless we expressly state otherwise, any content is provided for general information purposes and is not tailored to you. Excluding Product descriptions which are covered by our Terms of Sale, any reliance that you may place on the information on the Site is at your own risk.

7.3 If you spot an error, please tell us using the contact details set out in clause 2.

8. Ownership, use and intellectual property rights

8.1 The Site, including its software, design, text, images, video, audio, multimedia content and other information or material available on the Site (Content) is owned by us or our licensors and protected by intellectual property laws.

8.2 Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it.

8.3 By using the Site, you agree not to copy, reproduce, distribute, create or modify derivative works from the Site. You also agree not to adjust, delete or try to circumvent any notices (including intellectual property notices) associated with the Content.

8.4 Trade marks: “WBJ Solutions”, “WBJ”, and the “W” (device mark) are our unregistered trade marks. Other trade marks and trade names may also be used on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.

8.5 Unless you have our prior written permission, you must not:

(a) use any automated process, software, or script to extract, scrape, crawl or collect data or Content from this Site in any manner, including but not limited to the use of web crawlers, bots, or spiders;

(b) aggregate, collect, or compile Content for commercial or non-commercial purposes. This includes, but is not limited to, the use of Content to create databases, directories, or other aggregated content; and

(c) use any artificial intelligence (AI) tools, machine learning algorithms, or other automated technologies to analyse, process, or generate material based on or through the use of Content. This includes, but is not limited to, using the Content:

(i) to train AI models;

(ii) for any form of automated content generation; or

(iii) as input to an AI system as a prompt, request, question, instruction or similar.

8.6 By accessing and using this Site, you agree to comply with the restrictions in this clause 8. Any attempt to bypass these restrictions may result in legal action and/or termination of access to the Site in accordance with clause 12 (Suspension and termination).

9. Software

9.1 Software may be made available for you to download in order for the Site to work better. You will be granted a limited, non-exclusive licence to use that software, subject to you agreeing to the terms and conditions that apply to the software (sometimes known as an ‘end user licence agreement’ or ‘EULA’).

9.2 You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be able to download the software.

9.3 You should read any terms and conditions carefully. They may contain provisions that set out your legal rights (for example, under the Consumer Rights Act 2015), your legal responsibilities when using the software, the software provider’s legal responsibilities, and any limitations on the software provider’s legal responsibilities to you.

9.4 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any other terms and conditions that apply to it) is expressly prohibited and may result in civil and criminal penalties.

10. Hyperlinks and third party sites

10.1 The Site may contain hyperlinks or references to third party advertising and websites. Any hyperlinks or references are provided for your convenience only.

10.2 We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services.

10.3 If the Site integrates third party services (such as payment providers) or you choose to click on a hyperlink to a third party service, your use of that third party site may be subject to the third party’s terms and privacy policies.

11. Our responsibility to you

11.1 If we breach these Terms or are negligent, we are responsible to you for loss or damage you suffer that is a foreseeable result of our breach or negligence. When we say ‘foreseeable’ we mean that, at the time these Terms formed a binding relationship between you and us, it was either clear that the loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

11.2 We are not responsible for any loss or damage that was not foreseeable. We are also not responsible for any loss or damage that was not caused by us, or which results from your breach of these Terms, your internet connection, or any third party systems out of our control.

11.3 The Site is for your personal use only. We therefore do not accept responsibility for any business loss or damage.

11.4 We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

12. Suspension and termination

12.1 We reserve the right to suspend or terminate your access to our Site (including your account) if you breach these Terms, any Terms of Sale, or where this is considered necessary for security, legal or fraud-prevention reasons.

12.2 Where possible, we will notify you to explain our reasons for doing so and how you can appeal or resolve the issue.

12.3 A breach of the Terms of Sale will occur, but will not be limited to your failure to make payment as agreed, or if your hosting account is hosting illegal activity, such as malware, viruses, pornographic material of any kind, drugs, weapons or cracked/nulled software.

13. Your privacy and personal information

13.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://wbj.solutions/privacy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

13.2 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

14. Complaints

14.1 If you have a complaint about the Site, including a complaint regarding access to your account, its content or security, you can contact us by using the contact details set out in clause 2 (About us and contact information).

15. General legal terms

15.1 Changes to these Terms: We may make changes to these Terms to reflect changes in law or regulation, changes to the Site and its functionality, or for security or operational reasons. When we do this, our updated Terms will be displayed on the Site with a ‘last updated’ date at the top. Where a change might materially impact you, we will make reasonable efforts to notify you. If you continue to use and access the Site following these changes, you agree to be bound by the updated Terms.

15.2 Events beyond our control: We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

15.3 No waiver: If we do not enforce a provision of these Terms immediately, we do not waive our right to do so later.

15.4 Severability: If any part of these Terms is found to be unlawful or unenforceable, the rest remains in force.

15.5 No third party rights: No one other than us or you has any right to enforce any of these Terms.

15.6 Governing law: The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

15.7 Jurisdiction: Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.